I just wrapped up reading Exactly What To Say by Phil M Jones – this was a great short read that gave me some wonderful ideas on how to better use concise language to get better results more quickly.
Which means what exactly?
Well, the book is laid out into short chapters focusing on the “magic words” that you can use to get the outcome you’re looking for more quickly.
For example, future pacing is addressed where you ask the question, “how would you feel if…” and fill in the blanks with whatever fits for your discussion. For this example, maybe it would be “how would you feel if you had a short, to the point, phrase for every conversation in your life that helped you reach decisions with others more quickly?”
Well, now you’re thinking about it and creating a better mental image or feeling that is more “customized” to you than anything I could every guess at!
Each chapter has the reasoning behind using the phrase and then goes into actual examples so that you can see how (and sometimes when) to use it in case you aren’t familiar or certain.
This was a great short read that should provide both short term and long term ROI. Helping people make decisions and move conversations forward is a powerful tool.
If you’re interested in reading the book, check it out here.
You can find the audiobook here.