I just wrapped up reading Exactly What To Say by Phil M Jones – this was a great short read that gave me some wonderful ideas on how to better use concise language to get better results more quickly.
Which means what exactly?
Well, the book is laid out into short chapters focusing on the “magic words” that you can use to get the outcome you’re looking for more quickly.
For example, future pacing is addressed where you ask the question, “how would you feel if…” and fill in the blanks with whatever fits for your discussion.… Read the rest